| About Us Habels are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Habels Black Swan Yard Andover SP10 1NG United Kingdom Phone: 01264 323421 Fax: 01264 357414 Email: sales [at] habels [dot] co [dot] uk |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. Once we receive your order, we will phone you to discuss delivery details and to take card payment over the phone. We accept all major credit and debit cards except AMEX. We take immediate payment for an item.. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, or snail mail. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Delivery Schedule We will phone you to arrange delivery and advise on time schedule |
| Back Orders If your item is not in stock, we will back order for you, but we will phone you to discuss. |
| Tax Charges For orders made from the UK 20% VAT is added. Certain products - eg Tempur beds - may be exempt from tax due to a disability. If this is the case, we will send you a tax exemption form. |
| Credit Card Security When the order is placed at our website, we do not ask for credit card details, but phone you to arrange delivery and take payment. |
| Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01264 323421 (International +44 01264 323421) or write to us at Black Swan Yard Andover SP10 1NG United Kingdom |
| Privacy Policy Habels do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases e. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |